Bürokratt: the next level of development of the digital state in e-Estonia
What is Bürokratt?
Bürokratt is the vision of how digital public services should work in the age of artificial intelligence (AI)
Bürokratt will be an interoperable network of AI applications, which enable citizens to use public services with virtual assistants through voice-based interaction
Bürokratt is not just an IT project to create an Estonian state virtual assistant, i.e. an user interface - although this may be necessary as an intermediate step.
Instead, Bürokratt will, in the future, allow a person to get everything they need from one device and through a virtual assistant in one communication session.
Bürokratt is thus an interoperable network of public and private sector AI solutions, which from the user's point of view, act as a single channel for public services and information.
Bürokratt overview and roadmap for 2021-2022 is available here