Bürokratt roadmap for 2020
Roadmap with visualisations is found here!
What is Bürokratt?
Bürokratt is the vision of how digital public services should work in the age of artificial intelligence (AI)
Bürokratt will be an interoperable network of AI applications, which enable citizens to use public services with virtual assistants through voice-based interaction
What problem is Bürokratt solving?
Problem: people don’t know which public agency to contact, they don’t have an overview of their obligations and opportunities offered by government, communication is time-consuming for both the people and the government
Opportunity: Improvements in AI and especially virtual assistants (e.g. in mobile devices) enable to solve this probleem significantly better than before
Background: Mobile devices are used by 98% and Internet by 90% of Estonian households. The use of mobile devices and Internet continues to increase amongst the public.
Aim: To make digital public services radically easier to use and more accessible to people through voice-based virtual assistants, thereby providing the best user experience for digital government
Bürokratt roadmap for 2020:
Chatbot and messaging room PoC
Project goal: Develop an open-source chatbot and test the interoperability of bots, using message rooms
Future benefits: People can communicate with the government 24/7 and thanks to the interoperability of bots, it is possible to direct contacts efficiently between different government agencies
Duration: July – December 2020
Involved agencies: State Information System Authority (RIA), Policy and Border Guard Board, IT Centre for Ministry of Interior, Government CIO Office
Analysis and PoC on the use of alternative channels
Project goal: Today it is not possible to have personalised communivation between government agency and citizens through private-sector digital channels (e.g. Skype, Whatsapp, Facebook). We will attempt to integrate multiple digital channels and create an means for citizens to authenticate themselves with national ID in private sector channels.
Future benefits: alternative channels can be used to communicate with the government and inform citizens, by using AI applications
Duration: August – December 2020
Involved agencies: State Information System Authority (RIA), Agricultural Registries and Information Board, Government CIO Office
Classification of citizen messages: analysis and PoC
Project goal: To complete analysis and create a PoC on how to classify citizen messages at domain/sectoral level
Future benefits: classification of citizen messages enables to automatically classify messages and forward them to the responsible AI bot or agency. Therefore, the citizen does not need to know which agency to contact
Duration: August – December 2020
Involved agencies: Government CIO Office, State Information System Authority (RIA), Statistical Office, Policy and Border Guard Board, etc.
Analysis and PoC of eesti.ee national mobile app
Project goal: Based on the analysis and PoC, decide whether there is a need for separate eesti.ee national mobile application as a channel/interface for Bürokratt
Future benefits: The administrative burden of the citizen is reduced by combining and improving accessibility of services and through creating the possibility for voice-based communication
Duration: August 2020 – January 2021
Involved agencies: State Information System Authority (RIA), Government CIO Office
Speech synthesis
Project goal: To make speech synthesis quality more similar to human voice
Future benefits: Enable use of public services through voice-based interaction with AI-based assistants
Duration: Until September 2020
Involved agencies: Ministry of Education and Science, Institute of the Estonian Language, Tartu University
Information extraction
Project goal: Extract important information from citizen messages such as location data, names, e-mails etc.
Future benefits: Enable better and more citizen-centric public services by understanding faster the intent of the messages – to make AI bots work more effectively and efficiently in response
Duration: Until December 2020
Involved agencies: Ministry of Education and Research, Tartu University, Government CIO Office
Consent management platform
Project goal: Enable citizens to give third parties (e.g. private companies and AI bots) access to their personal data
Future benefits: A person has the opportunity to share their personal data in order to receive personalised services, e.g. using private sector AI solutions through Bürokratt
Duration: Until May 2021
Involved agencies: State Information System Authority (RIA), Government CIO Office, Ministry of Social Affairs, etc
Cooperation with companies
Google, Apple, Samsung, Microsoft etc.
Project goal: Launch cooperation and agree on action plan to integrate Bürokratt with at least one global company developing virtual assistants
Future benefits: Citizen can access public services and contact government through existing, widely used, virtual assistants
Duration: Until December 2020
Involved agencies: Government CIO Office
Cooperation with Finland
Bürokratt and AuroraAI
Project goal: Launch cooperation with the Finnish government and agree on an action plan to test and develop cross-border AI services’ interoperability
Future benefits: Citizens can be offered cross-border public services through Bürokratt
Duration: Until December 2020
Involved agencies: Government CIO Office
A further roadmap (2021+) will be prepared by January 2021, based on the results of initial roadmap